support


How to order?

 
Many overseas buyers consider it very complicated to import from us,actually it's very simple. We have simplified the process as 7 steps.

 Step 1 Request for a quote

 
 Fill out the Enquiry Form(s) alongside with the product (s) you are interested in, we will give you a quote within 24 hours (except holidays).

Step 2 Request for a sample/samples

 
Fill out the Enquiry Form(s) alongside with the product(s) you are interested in and tell us your specific requirements, we will give you a quote accordingly.

Step 3 Payment for the sample order

 
Transfer the payment to our company bank a/c and email/fax us your bank slipt, we will arrange the sample(s) for you asap, not longer than one week.
 
we accept payment methods: Western Union ,T/T and MoneyGram

Step 4 Sample(s) confirmed

 
Please inform us upon the receipt of the sample(s). We highly appreciate your comments on our products and services.

Step 5 Purchase an order

 
We welcome your official order after the confirmation of the sample(s). If you are unsatisfied with our products and/or the services, please specify the reasons, we will try our best to serve you better and look forward to the cooperation with you later on.
 
Step 6 Deposit or full payment before the production starts
 
50% deposit is required before we start the production. Please check carefully about our company name, bank a/c and any other related information to speed up the payment. Many of the payments are delayed due to the wrong spelling of our company name and/or account number. Full payment is welcomed because it takes more time to transfer the balance again.

Step 7 Shipment delivered with the balance received

 
We will ensure the delivery in time or earlier before the required shipping date. Please make sure that the payment is already in our company bank a/c before the shipping date. During busy seasons like Christmas, the delivery time may be longer than usual. Clients will be informed with the tracking number, and other information related to the shipments.

How to ship?

 

1.We ship item to Worldwide mainly by DHL ,Fedex, EMS, China Post,TNT.UPS,Door to Door service ect.

2.Please kindly understand and accept all our policies before buying!

3.All items are shipped from Shenzhen within 48 hours after payment received and cleared.

4.Items will arrive in 7to25 business days. The arrival time depends on some factors (customs clearance) and different areas:

Delivery

Shipping Time (Feb.~Oct.) - Shipping time will be longer

( Oct.- Jan ) in the period than other months due to the Flight and holiday 

Country

Working Days

5-8

9-12

13-16

17-20

21-25

>32

Australia

Rate (item arrived)

25.00%

53.00%

12.00%

7.00%

3.00%

Refund

Canada

Rate (item arrived)

0.00%

24.00%

42.00%

23.00%

11.00%

Refund

France

Rate (item arrived)

11.00%

27.00%

40.00%

20.00%

2.00%

Refund

Germany

Rate (item arrived)

11.00%

26.00%

38.00%

19.00%

6.00%

Refund

Greece

Rate (item arrived)

4.00%

24.00%

50.00%

11.00%

11.00%

Refund

Spain

Rate (item arrived)

3.00%

21.00%

54.00%

13.00%

9.00%

Refund

United Kingdom

Rate (item arrived)

9.00%

60.00%

25.00%

5.00%

1.00%

Refund

United States

Rate (item arrived)

5.00%

45.00%

32.00%

12.00%

6.00%

Refund

Italy

Rate (item arrived)

1.50%

19.30%

25.50%

25.90%

27.80%

Refund(>50)

Brazil

Rate (item arrived)

0.50%

8.60%

19.00%

43.80%

28.10%

Refund(>50)

Russian

Rate (item arrived)

2.00%

20.00%

57.00%

19.00%

2.00%

Refund(>50)

Ukranine

Rate (item arrived)

2.00%

20.00%

57.00%

19.00%

2.00%

Refund(>50)

Other countries*

Rate (item arrived)

About 3-8 Weeks

  Customs duty is obligation and liability to a citizen in your country, 
so buyer should be responsible for any tax and custom duty incurred. 
We will mark the parcel as " Gift " . Generally , the delay or failure delivery is sometimes caused by the policy of different customs.
For example, Laser Point is unacceptable in some countries. 
Therefore, please double check your local customs policy carefully before purchase. 
We will NOT be responsible for any failure delivery related destination customs issue.
 
  South & North & West EU delivery time same as Germany , East EU and South America delivery time same as Brazil and Russia.

 

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